2027 Service Delivery Manager Apprentice - Templecombe
Are you passionate about project management and support engineering services? Do you have an inquisitive mind? Are you looking for an employer who will sponsor you through academic study, whilst providing valuable and exciting on-the-job experience within a global, innovative and industry-leading organisation?
Role
About the Role
Services teams all around Thales UK are responsible for the deployment and delivery of services to our customers. The Services job family has people working in many different roles pursuing outstanding outcomes for our customers, from Service Delivery Managers, Product Support Engineers, and Spares & Repairs coordinators, who are all collectively focused on outstanding Service Delivery.
Service Delivery Managers (SDM) are responsible for the co-coordination and the delivery of Services and Programmes for Thales internal and external customers. This service delivery ranges from spares and repairs to the provision/availability of a capability.
The SDM plays a vital role in creating and maintaining customer relationships. The SDM acts as the link between the customer and the UK Services operational delivery teams. It is the mission of the SDM to always strive to exceed expectations and delight our customers.
Customer relationship management is key to service success to ensure we pre-empt customer needs and offer solutions that add value.
What You Will Learn
As a Service Delivery Manager Apprentice, you will develop key skills and experience in the following:
- Integrated Logistic/Product Support Engineering Management
- Customer Relationship Management
- Operational Strategy
- Project Management & Business Finance
- Digital Operations
- Leadership
- Communication & Collaboration
- Problem-Solving & Decision Making
- Commercial Awareness
Training
Apprenticeship Programme
You will study towards the Level 4 Associate Project Manager Apprenticeship with the Apprentice Academy.
The programme is delivered through a virtual learning model, combining:
- Live virtual lectures
- 1-2-1 coaching calls
- Online learning resources
- Self-directed learning activities
Throughout the programme, you will combine study with practical workplace experience, developing both academic knowledge and professional skills.
- Secure a permanent role from day one at the start of your apprenticeship
- Apprenticeship Standard
- Associate project manager (level 4)
- Training Provider
- THE APPRENTICE ACADEMY LIMITED
- Working Week
- Monday- Friday, 37 hours a week (8 hours Monday- Thursday, 5 hours Friday)
- Expected Duration
- 2 Years
- Positions Available
- 1
- Closing Date
- Wednesday, 17th February 2027
- Start Date
- Monday, 6th September 2027
Desired Skills
- Communication skills
- Attention to detail
- Problem solving skills
- Analytical skills
- Logical
- Team working
Qualifications
- 5 GCSE's Including English and Maths GCSE, grade 5 GCSE's Grade 9-4/A-C (Essential)
- in any subject A Level, grade Grade C or above (Essential)