IT Infrastructure & Support Manager

IT Infrastructure & Support Manager

Location: Banbury– Onsite Salary: £55,000 – £65,000 per annum (dependent on experience) + excellent benefits

Are you an experienced IT Infrastructure leader ready to drive high availability, lead projects, and elevate service desk performance in a dynamic business environment?

We are seeking a hands-on IT Infrastructure & Support Manager to lead the delivery and ongoing support of critical IT infrastructure. Reporting to the Head of IT Infrastructure, you'll manage our IT Support Engineers, oversee VMware and Kubernetes environments, maintain Progress OpenEdge databases, and ensure seamless operations across the organisation.

This is a key leadership role where you'll shape infrastructure strategy, deliver impactful projects, and foster a culture of continuous improvement — directly supporting business growth and reliability.

Key Responsibilities

• Oversee design, implementation, and maintenance of servers, networks, cloud platforms, storage, and virtualised environments (VMware + Kubernetes orchestration).
• Own core business systems, including monitoring, support, and maintenance of Progress OpenEdge databases.
• Manage day-to-day IT Service Desk operations — ensuring prompt issue resolution, high customer satisfaction, SLA/KPI adherence, and performance tracking.
• Lead infrastructure projects (upgrades, deployments, growth initiatives) — defining scopes, coordinating resources, delivering on time/budget, and minimising disruption.
• Drive security, compliance, risk management, backup/DR plans, vulnerability monitoring, and business continuity.
• Mentor and develop the support/infrastructure team, promoting knowledge sharing and growth.
• Collaborate cross-functionally and contribute to overall IT strategy.

Essential Skills & Experience

• Proven IT infrastructure & support management experience, with strong hands-on expertise in VMware, Kubernetes, networking, servers, and ideally Progress OpenEdge/SQL databases.
• Track record leading service desks, managing technical teams, and delivering infrastructure projects successfully.
• Excellent problem-solving, organisational, and communication skills.
• Commitment to security standards, continuous improvement, and aligning tech with business needs.

What We Offer

• Competitive salary in the £55k–£65k range + benefits package
• Opportunity to lead critical systems and projects in a growing organisation
• Onsite requirement for leadership/hands-on needs
• Professional development, training (including Health & Safety, IMS, GDP), and career progression

If you're a proactive leader with the technical depth to maintain high-availability services and the people skills to inspire a team, we'd love to hear from you.

Apply now with your CV — interviews will be arranged promptly!