IT Support Manager

An established organisation is seeking an experienced IT Infrastructure & Support Manager to provide leadership and operational oversight of IT infrastructure and support services within an office-based environment.

The role is responsible for the availability, performance and security of core infrastructure platforms, including servers, networks, cloud services, VMware, Kubernetes and Progress OpenEdge (SQL) databases. You will lead the IT Service Desk function, ensuring effective incident, problem, change and request management in line with ITIL best practices, supported by clearly defined SLAs, KPIs and continual service improvement initiatives.

You will manage the delivery of infrastructure projects and technology changes, coordinating internal teams and third-party suppliers to ensure controlled implementation and minimal business disruption. Operating within an ISO 27001–aligned information security framework, the role carries responsibility for infrastructure risk management, vulnerability remediation, backup, disaster recovery and business continuity planning.

The successful candidate will demonstrate strong technical and people leadership, experience managing structured IT services, and the ability to align infrastructure investment and service delivery with wider business and security objectives.