Digital Collaboration (Network Engineer) Level 4 Apprentice
Kick‐start your IT journey as a Digital Collaboration Engineer Apprentice. You’ll support frontline tech services - AV, booking systems, kiosks, vending, and print - ensuring smooth operations for the UK’s largest water and wastewater provider.
Role
What you’ll do:
- Troubleshoot and fix hardware/software issues and perform root‐cause analysis
- Set up and configure AV, booking tools, kiosks, vending devices, and print services
- Support meeting rooms, booking systems, kiosks, and print workflows
- Use monitoring tools to spot issues early and keep documentation up to date
- Work with service leads, product teams, and vendors to resolve requests.
- Contribute to service reviews and improvement initiatives
Training
- Knowledge, skills and behaviours as set out in the Level 4 Network Engineer Standard
- This aligns with British Computer Society, The Chartered Institute for IT for Register of IT Technicians level 4
- Your training includes a mix and blend of virtual learning and periodic residential block release at their dedicated training centre in Bedford. Accommodation will be provided
Permanent contract with a 27-month structure programme.
- Apprenticeship Standard
- Network engineer (level 4)
- Training Provider
- FIREBRAND TRAINING LIMITED
- Working Week
- Hours: 36 hours a week across four working days plus one off-the-job training day Monday - Friday, exact working hours TBC
- Expected Duration
- 2 Years 3 Months
- Positions Available
- 2
- Closing Date
- Friday, 6th March 2026
- Start Date
- Tuesday, 1st September 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
Qualifications
- Maths and English GCSE, grade 9-4 or A-C (Essential)
- or relevant digital Level 3 qualification Other, grade A-C/Pass/Merit/Distinction (Essential)
About the Employer
THAMES WATER UTILITIES LIMITED
Who are we? We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come