IT Apprentice
Start your career in tech with hands‐on experience and real impact.
Are you curious about how IT systems work? Do you enjoy solving problems and helping people? Looking to kickstart your tech career with practical experience and professional qualifications? This could be the perfect opportunity for you.
Role
At Thatcham Research, we’re looking for an enthusiastic and motivated IT Apprentice to join our friendly IT Services team. You’ll work alongside experienced professionals who will support your development every step of the way, helping you build the technical skills and confidence needed for a successful career in IT. You’ll work towards the ICT Apprenticeship Level 3, which typically takes 18-24 months to achieve.
What you'll be doing:
You’ll play a key role in keeping our people connected and our technology running smoothly. During your apprenticeship, you’ll learn how to:
- Set up and maintain IT hardware, software, mobile devices and user accounts
- Provide first‐ and second‐line support, helping colleagues troubleshoot issues in person, remotely or via our service desk
- Monitor system performance, support security processes and help manage our IT asset register
- Create useful documentation and knowledge base articles
- Develop strong customer service and communication skills as you assist users at all levels of the business
- Understand cybersecurity fundamentals and follow best‐practice standards
You’ll be supported by your line manager, mentors, and the wider IT Services team — including specialists in cloud, security and IT transformation.
Training
Skills & experience you might have:
You don’t need previous IT work experience - just a passion for technology and a willingness to learn. You’ll thrive if you have:
- An interest in IT fundamentals (hardware, software, networks, operating systems)
- Problem‐solving skills and a logical approach
Confidence communicating with both technical and non‐technical people - A positive attitude and desire to grow your skills
- GCSEs in English and maths (Grade 4/C or above) or equivalent (desired but not essential)
We’ll help you build essential technical skills throughout your apprenticeship, including troubleshooting, system administration, Microsoft 365, Active Directory, Azure, Intune and more.
IT Services Engineer.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- WEST BERKSHIRE TRAINING CONSORTIUM
- Working Week
- Our standard working hours are 8:30 - 16:30 Monday - Thursday, early finish on Friday - 8:30 - 15:45.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Sunday, 1st March 2026
- Start Date
- Monday, 7th September 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Problem solving skills
- Analytical skills
- Team working
- Initiative