Information Communications Technician Apprentice

Enjoy problem-solving, hands-on technical work, Clear communicate & work within a team, stay calm under pressure & think logically when troubleshooting have an interest in how technology supports business operations, keen to learn new skills & continuously develop You don’t need prior IT experience, but willingness to learn.

General duties including:

• Assist with the setup, deployment, and maintenance of IT equipment throughout the school
• Diagnose and repair faults on Chromebooks, laptops, desktops, printers, and other peripheral devices equipment
• Perform routine maintenance and health checks on school IT
• Replace faulty hardware components where appropriate
• Maintain accurate records of repairs, warranties, and equipment inventories
• Prepare and configure new devices for staff and student use
• Apply the appropriate security policies to ICT tasks in line with organisational requirements
• Provide first-line technical support to staff and students
• Respond to IT support requests and troubleshoot hardware and software issues
• Assist users with basic software applications and educational technologies
• Escalate complex issues to the IT and Network Manager when required
• Assist with routine network administration tasks under supervision
• Support the maintenance of wireless and wired network infrastructure
• Help monitor the performance and security of IT systems
• Assist with user account administration and device management systems
• Maintain and update IT asset registers
• Assist with stock control and ordering of IT consumables and equipment
• Help manage the lifecycle of school devices, including deployment, repairs, and disposal
• Support the IT and Network Manager with day-to-day operational tasks
• Assist with classroom technology installations and relocations
• Ensure compliance with school policies, safeguarding requirements, and data protection regulations
• Participate in apprenticeship training and complete all coursework and assessments required for the qualification
• Undertake other duties appropriate to the level of the role as reasonably requested

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience

• English GCSE, grade 4/C (Essential)
• Maths GCSE, grade 4/C (Essential)