Pratice Administrator Apprentice

Great opportunity to start a career in healthcare as a Practice Administrator Apprentice. You'll gain hands-on experience in administration, reception, IT and patient support within a friendly GP practice, with full training and development. Ideal for organised, motivated people who enjoy helping others and want to make a real difference.

Role

An average day will be varied and busy, combining office-based administration with patient-facing work. The apprentice will spend time on reception booking appointments, answering phones, welcoming patients and handling prescription requests, while also supporting the admin team with scanning, patient registrations and updating records on clinical systems.

Across the week, tasks may include running reports, supporting audits, processing patient communications and test results, assisting with referrals, preparing across the week, tasks may include running reports, supporting audits, processing patient communications and test results, assisting with referrals, preparing practice bulletins, updating the website or social media, and completing routine checks such as legionella testing.

The role also involves working with clinical and management teams, learning NHS systems, maintaining confidentiality, and developing skills through training, meetings and ongoing support.

Training

One day a week for training will be allocated.

Progression to full time employment.

Apprenticeship Standard: Business administrator (level 3)
Training Provider: BOURNEMOUTH AND POOLE COLLEGE, THE
Working Week: Monday to Friday, 6 hours per day. Shifts to be confirmed.
Expected Duration: 1 Year 6 Months
Positions Available: 1
Closing Date: Friday, 18th September 2026
Start Date: Monday, 5th October 2026

Desired Skills

Communication skills
Attention to detail
Number skills
Logical
Team working
Creative
Non judgemental
Patience
Administration skills
Cutomer care skills
Initiavite
IT Skills
Organisation Skills
Problem Solving skills

Qualifications

5 GCSEs including Maths and English GCSE, grade 4 or above (Essential)

About the Employer

THE BIRCHWOOD PRACTICE

The Birchwood Practice is a GP practice based in Creekmoor, Poole, with a branch also located in Oakdale, Poole. It provides general medical and primary care services for local residents of all ages. We offer a friendly, efficient and supportive family doctor service that supports a registered patient population of approximately 10,400people from the surrounding area. The practice team includes four GP partners and three salaried GPs, supported by nursing, administrative and reception staff. Other clinicians contribute via the Poole North Primary Care Network (PCN), such as advanced nurse practitioners, clinical pharmacists, physios, mental health practitioners, social prescribers, and health coaches, enabling broader support for patients. We are a training practice, offering placements for GP registrars and medical students. Being part of Poole North PCN means the practice works collaboratively with nearby GP practices to share resources and improve care, ensuring patients have access to a wider range of clinical expertise. The practice falls under the NHS Dorset Integrated Care Board (ICB), the local NHS body responsible for planning and funding health services across Bournemouth, Christchurch, Poole and Dorset.

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