IT Technician Apprentice
We are looking for an apprentice technician to provide customers with assistance on computer systems. The successful; candidate will answer queries on basic technical issues and offer advice to solve them. A varied and interesting role, if you are interested please apply today!
Role
- Serve as the first point of contact for customers seeking technical assistance
- Perform troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Follow company procedures, continue to develop and improve these
- Record events and problems and their resolution, follow-up and update customer status and information
- Design, build and supply the solution, to fix the problem or overcome the difficulties the customer is experiencing
- Produce the invoice and charge the customer for the services and products they have received
Person specification
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues in a structured manner
- Fluent in natural English with good written communication skills
- Patient, customer-oriented and cool-tempered
- Smart and presentable within a corporate environment
- Car Driver
- Trustworthy
Training
- Information Communication Technician Level 3
- Remote training delivery
- Onefile
- VLE
- 6 hours of dedicated training time every week
Possible full time permanent position upon completion of the apprenticeship.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- STARTING OFF LIMITED
- Working Week
- Monday to Thursday, 9.00am to 6.00pm. Friday, 9.00am to 3.30pm (30 minutes for lunch).
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Wednesday, 4th November 2026
- Start Date
- Wednesday, 18th November 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
Qualifications
- English GCSE, grade 4/c (Essential)
- Maths GCSE, grade 4/C (Essential)
About the Employer
THE COMPUTER DOCTORS LTD
Established in 2001, our client provides computer repairs for local people and businesses in and around Northamptonshire. They are a small computer, customer focused IT support company that help small businesses and end users get the most from their technology. They aim to provide help and support so they can complete the task in front of them painlessly and in the most efficient way possible.