Property and Guest Services Assistant Apprentice
This is a varied role working between the guest and property services departments assisting in guest communications, uploading property details, arranging trades and general admin duties required to assist running a successfully holiday agency
Role
Office Assistant – Role Summary
The Cornish Way is looking for an organised and friendly Office Assistant to support both our Guest Services and Property Services departments.
You will report directly to the guest services and property services managers.
Key duties will include:
Uploading property descriptions and information to our website and Airbnb
Creating and updating guest welcome guides
Responding to guest enquiries and assisting with bookings
Uploading mandatory compliance documents for new properties
Scheduling routine property checks and servicing
Liaising with tradespeople and arranging general maintenance callouts
The role requires excellent organisation, attention to detail, good communication skills and confidence using online systems.
Training
- On completion of a successful apprenticeship, there may be an opportunity for a full-time position.
- Apprenticeship Standard
- Business administrator (level 3)
- Training Provider
- TRURO AND PENWITH COLLEGE
- Working Week
- Working Days: 4 Working Times:9.30 – 5.30 One Saturday per month. Located in a shop front in Penzance
- Expected Duration
- 1 Year 9 Months
- Positions Available
- 1
- Closing Date
- Thursday, 15th October 2026
- Start Date
- Monday, 9th November 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Team working
- Initiative
- Patience
- Able to use Word and Excel
Qualifications
- any other 3 subjects GCSE, grade 4 or above (Essential)
- English GCSE, grade 4 or above (Essential)
- Maths GCSE, grade 4 or above (Essential)