IT Support Apprentice
We are looking for an enthusiastic and motivated IT Support Apprentice to join our team. This role is ideal for individuals who enjoy problem-solving and want to learn how to support hardware, software, and network systems in a professional environment.
Role
- Assist in providing first-line technical support to internal users via phone, email, and in-person
- Learn to diagnose and resolve basic hardware, software, and network issues across Windows, macOS, and mobile platforms
- Help install, configure, and maintain desktops, laptops, printers, and other peripherals
- Support user account setup and permissions in Microsoft 365 and Active Directory
- Participate in monitoring IT systems and maintaining performance
- Document support issues and resolutions in the ticketing system
- Assist with onboarding/offboarding processes, including device setup and account provisioning
- Learn to troubleshoot VPN, connectivity, and collaboration tools for remote users
- Shadow IT team members on infrastructure upgrades and projects
- Follow IT policies, security protocols, and data protection guidelines
Training
Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
- Learn on-premise and cloud-enabled technologies and services
- Learn technical content that aligns to and is relevant to employers and the market
- Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
- Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.
- 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- Days and shifts to be confirmed.
- Expected Duration
- 1 Year 5 Months
- Positions Available
- 1
- Closing Date
- Monday, 29th December 2025
- Start Date
- Monday, 5th January 2026
Desired Skills
- Communication skills
- IT skills
- Problem solving skills
- Team working
Qualifications
- 3 of any subject GCSE, grade 4+ (A* - C) (Essential)
- Maths & English GCSE, grade 3+ (D or above) (Essential)
About the Employer
THE DECK ENTERPRISES LIMITED
The Deck Enterprises is a London-based clothing retailer specialising in high-end, tailored and premium apparel. Operating under the Knatchbull brand from Savile Row, the company focuses on offering specialised, boutique fashion with an emphasis on quality and craftsmanship. Founded in 2018, it continues to operate as a small, privately owned business in the UK fashion sector.
- Company
- THE DECK ENTERPRISES LIMITED
- Location
- 32 SAVILE ROW, LONDON, ENGLAND
- Employment Type
- Advanced Apprenticeship
- Salary
- £20,000 a year
- Posted
- Company
- THE DECK ENTERPRISES LIMITED
- Location
- 32 SAVILE ROW, LONDON, ENGLAND
- Employment Type
- Advanced Apprenticeship
- Salary
- £20,000 a year
- Posted