Consumer Executive Apprentice (Business Admin)
As part of our Preference Services team you'll support delivery of services to help consumers manage their marketing preferences and assist organisations to meet data protection and privacy legislation responsibilities. You'll develop skills in customer service, administration, stakeholder engagement, complaint handling and data management.
Role
- Respond to telephone and email enquiries from consumers and organisations regarding our services, providing clear and professional support.
- Assist with the handling and administration of consumer complaints, including logging cases, recording company responses, and monitoring progress.
- Prepare and issue emails, and other communications to consumers, licence holders and stakeholders.
- Maintain accurate and up-to-date records across Preference Services databases, systems and spreadsheets.
- Support the preparation of activity reports and management information as required.
- Help monitor the quality and accuracy of Preference Services data, escalating any issues to the Preference Services Manager.
- Support the processing and distribution of incoming and outgoing mail and other administrative tasks.
- Work with external suppliers and service partners to support the effective operation of the Preference Services.
- Ensure all work is carried out in accordance with relevant legislation, including the Data Protection Act 2018, UK GDPR, and the Privacy and Electronic Communications Regulations (PECR).
- Adhere to organisational policies and procedures, including health and safety requirements.
Training
- Training will be delivered remotely by JGA Group and is typically completed over 15 months (12 months training + 3 months assessment), combining online learning, monthly full-day seminars, 1:1 skills coaching, and workplace-based development activities.
- Throughout the programme, you'll receive dedicated support from a specialist Tutor, Coach, Progress Advisor, and your line manager, working towards achievement of the Level 3 Business Administrator Apprenticeship Standard.
At the end of the apprenticeship it is expected the individual will continue in the role, but take on some additional responsibilities.
- Apprenticeship Standard
- Business administrator (level 3)
- Training Provider
- JGA LIMITED
- Working Week
- Monday to Friday 9-5.30 with one hour for lunch.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Tuesday, 1st September 2026
- Start Date
- Thursday, 1st October 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Logical
- Team working
- Initiative
Qualifications
- English GCSE, grade 5+ (Essential)
- Maths GCSE, grade 5 (Essential)
About the Employer
THE DIRECT MARKETING ASSOCIATION (UK) LTD
The Data & Marketing Association (DMA) is the UK’s leading trade association for today’s progressive data driven marketers. We unite agencies, brands and marketing service providers (MSPs) to raise the standard of what marketing can be.
Our vision is to create a marketing industry that is more effective, more trusted, more human and more customer.
Our mission is to empower all marketers to do data right.
Our purpose is to set, teach and promote the standard for responsible, results-driven marketing.
The DMA’s preference services build trust and transparency with customers by providing individuals with control over how their data is used in the mail, telephone and fax channels. By offering individuals choice and control over their data, the preference services protect the industry from onerous legislation and build trust between customers and responsible marketers.
The DMA is the only business organisation in the UK with a consumer protection division, reinforcing the customer first principles enshrined in the DMA Code. Adherence to the preference services is a requirement of the DMA Code and in the case of TPS it is a legal requirement.