Software Developer Apprentice (The Dispute Service LTD)
Supporting the current BAU team through low priority tickets to begin with and then progressing upwards whilst learning on the job. Also administrative, coordination, and operational support while developing knowledge, skills and behaviours in line with the software development apprenticeship standard.
Role
PRINCIPAL RESPONSIBILITIES
Business Operations Support
- Provide tech support to the Head of Salesforce Delivery and wider tech team
- Assist in ticket solving and ongoing Salesforce issues
- Support the delivery of operational priorities projects in technology
- Help track actions, risks, and deliverables to ensure effective follow-up and completion
Data, Reporting and Analysis
- Support the preparation of reports, dashboards, and operational updates
- Assist in gathering and maintaining data to support business decision-making
- Ensure information is accurate, up to date, and presented clearly
Stakeholder and Communication Support
- Support communication between teams, ensuring information is shared clearly and efficiently
- Making sure the tickets assigned are up to date on JIRA Board and service desk with complete analysis and resolution
- Provide support in responding to internal and external queries where appropriate on the service desk Salesforce tickets
Administrative and Process Support
- Provide general administrative support including document management, record keeping, and coordination tasks
- Support the development and improvement of internal processes and procedures
- Assist with compliance-related activities and ensure accurate record keeping
Apprenticeship Responsibilities
- Complete all requirements of the Software Developer apprenticeship programme
- Attend and actively participate in training sessions, workshops, and reviews with the training provider
- Maintain a portfolio of evidence demonstrating learning and development
- Apply learning in the workplace to develop competence in Software Developing
- Take responsibility for personal development and progression throughout the apprenticeship
Training
BPP apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
- This role is designed to provide a foundation for a career within TDS
- Upon successful completion of the apprenticeship, there may be opportunities to progress into permanent roles within Technology or other areas of the organisation
- Apprenticeship Standard
- Software developer (level 4)
- Training Provider
- BPP PROFESSIONAL EDUCATION LIMITED
- Working Week
- Days and shifts to be confirmed.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Wednesday, 3rd June 2026
- Start Date
- Monday, 22nd June 2026
Desired Skills
- Communication skills
- Attention to detail
- Organisation skills
- Logical
- Team working
- Willingness to learn
- Excellent in non-verbal skills
- Aptitude and logic writing
- Prioritise workload
- Proactive
- Positive attitude
- Able to work independently
- Flexibility and adaptability
- Time management skills
- Reliability
Qualifications
- Maths and English & Computer Science or IT A Level, grade Minimum grade B (Essential)