IT Apprenticeship

• Support for the school to ensure that the school’s ICT Services are successfully in place
• Support for the curriculum to ensure that all stakeholders have access to the necessary hardware and software to enhance their teaching and learning
• Support for all staff to ensure that they have the equipment, resources and knowledge to undertake their role within the school successfully
• Support for all students to enable them to access the curriculum regardless of ability
• Support for the IT Systems Manager

The role will also include providing face to face support in a calm and professional manner, being able to self-manage workload and prioritise.

Main duties and responsibilities:

• Monitor the school’s IT helpdesk, ensuring that all jobs are logged, and all assigned work orders are prioritised and dealt with in a timely manner, whist maintaining good communication with users
• Provide basic technical support to staff, students and visitors to the school, either in person or using email, phone or remote assistance tools
• Install and maintain computers, laptops, mobile devices and printers
• Keep user accounts, email accounts, address books and distribution groups up to date
• Monitor and update virus and malware software

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative

• English GCSE, grade 4/C (Essential)
• Maths GCSE, grade 4/C (Essential)