Customer Services Apprentice
The Family Chemist is an online clinic/pharmacy which is growing, offering health services nationally. We operate from our own facility at a site in Nottingham. We’re super proud to say we’ve recently been awarded Online Pharmacy of the Year 2022, 2023, an award we’ve worked incredibly hard to achieve.
Role
- Expert Customer Support and Escalation Management: Act as a professional advocate for customer service, handling complex or technical requests, complaints, and queries, and serving as an escalation point for ongoing problems
- Knowledge Sharing and Team Support: Utilise deep understanding of the organisation’s products and services to share knowledge and support the wider team, fostering a culture of continuous learning and improvement
- Data Analysis and Digital Proficiency: Gather and analyse customer data to drive service improvements, effectively using organisational and generic IT systems, and staying aware of emerging digital technologies
Training
- Customer Service Specialist Level 3
- The apprentice will do their training at Unit 1 Nottingham South and Wilford Industrial Estate, NG117EP - training schedule has yet to be agreed. Details will be made available at a later date
- Functional Skills in English and maths if required
- Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an individual member at the professional level.
- Should you choose to progress on a customer service career path, you may be eligible for further professional membership, including management
Customer Services Manager.
- Apprenticeship Standard
- Customer service specialist (level 3)
- Training Provider
- DERBY BUSINESS COLLEGE LIMITED
- Working Week
- Monday to Friday, between 9.00am to 5.00pm.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Wednesday, 30th September 2026
- Start Date
- Thursday, 1st October 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
- Physical fitness
Qualifications
- English GCSE, grade 4 or Above (Desired)
About the Employer
THE FAMILY CHEMIST LTD
Join our fast-paced and growing online pharmacy, where you'll gain hands-on experience in warehouse operations, stock management, and order fulfillment. This is a fantastic opportunity to earn while you learn, develop valuable skills, and kickstart a career in logistics and supply chain. If you're hardworking, eager to grow, and looking for a supportive team, apply now and be part of our success story!