IT Technician Apprentice

The IT Technician is an entry-level IT support role focused on delivering excellent customer service, maintaining user devices and systems, supporting IT projects, and helping Grace Eyre staff make effective use of technology across the organisation.

Role

To assist the IT Manager and IT Infrastructure Manager with all aspects of the IT systems utilised by Grace Eyre.
To answer the IT Helpdesk phone line and to monitor the IT Helpdesk email account.
To visit Grace Eyre locations around Sussex to provide IT Support when remote support is not possible or viable.
To provide basic training on systems that Grace Eyre uses to other non-technical members of the organisation.
To provide input and collaborate on IT Projects with the other members of the IT department.
To proactively undertake training where applicable to improve ability to support relevant IT systems utilised by Grace Eyre.
To assist in the repair and configuration of IT related hardware such as Laptops, Desktop PC’s and Smartphones.

Training

ICT (Information Communications Technician) Level 3 Apprenticeship Standard.
You will also receive full training and support from the Just IT apprenticeship team to increase your skills.
Your training will include gaining a Level 3 IT qualification. Training schedule has yet to be agreed.

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Tech and digital professionals in London earn an average salary of £52,500 per year, so this apprenticeship could be the start of a very promising and profitable career.

Apprenticeship Standard: Information communications technician (level 3)
Training Provider: LEEP TALENT LIMITED
Working Week: Monday - Friday (9:00am - 5:30pm) Shifts TBC
Expected Duration: 1 Year 6 Months
Positions Available: 1
Closing Date: Friday, 4th September 2026
Start Date: Wednesday, 16th September 2026

Desired Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Analytical skills
Logical
Team working
Initiative
Patience
Motivated
Can do attitude
Tech Savvy
Hardware and Software
Passion for IT
Troubleshooting
Willingness to learn

Qualifications

English GCSE, grade 4/C + (Essential)
Maths GCSE, grade 4/C + (Essential)

About the Employer

THE GRACE EYRE FOUNDATION

At Grace Eyre, we provide high-quality support at home and in the community, inspiring and educational activities, help with training, employment and independent travel, and access to good quality housing for people with a learning disability and/or autistic people. We specialise in creating bespoke, person-centred supported living services. We work in close partnership with commissioners, families and the person in need of support to design a support package that reflects individual goals and preferences.

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