Content Designer

The Leasehold Advisory Service (LEASE) provides free legal advice to leaseholders and park home owners in England and Wales. We're committed to empowering people to navigate their leasehold ownership through ensuring they have access to clear, accurate expert information.

There are an estimated 5 million leaseholders in England and Wales and many of them need help and support. We're the go-to source for free, impartial advice on leaseholds and each year 1.3 million people visit our website and 35,000 email or call us looking for help. As the leasehold sector grows we expect more people to need help and support.

About the role:

LEASE is embarking on an exciting digital transformation that will enable our expert legal advice to reach and help more people than ever before.

We will be launching our new website in January 2026, as the first step in transforming our content and how it’s created. As part of our digital team and working with our Senior Content Designer, you'll be a key part of this transformation, helping to shape our online presence and ensure our information is accessible, interactive, engaging, and truly user-centred. This is an 18 month fixed term position.

You'll have the opportunity to:

Help millions of people: Our website reaches 1.3m people, by making our content much better you will directly help hundreds of thousands or millions of people who couldn't otherwise get the support they need.

Help shape LEASE's content evolution: Support the development of content strategy, workflows, and standards, driving a user-first approach across all digital channels, and actively contribute to the creation of high-quality, user-focused content.

Build a user-centred digital culture : Champion user-centred design practices and be an integral member of the broader digital team as it grows and develops.

LEASE is a small but growing organisation of ~40 people across a range of specialisms. You’ll be joining our digital and data team. As a small organisation everyone needs to be able to take on a mix of responsibilities. However, it also means we can be responsive and adaptive to new ideas, technology or sector changes.

Responsibilities:

• Research leasehold topics and user insights to understand user needs.
• Create high-quality, user-centred content.
• Maintain the LEASE website and online resources.
• Contribute to the development of a content strategy for LEASE that helps us deliver our strategy and digital transformation goals.
• Ensure our services and content meets the Government Service Standard including:
• Make sure content is accurate, up to date, and compliant with relevant legislation and accessibility standards.
• Collaborate with internal and external stakeholders to gather information and feedback, particularly working closely with our team of legal advisors to ensure content is accurate while remaining accessible and clear.
• Use analytics tools (e.g. Google Analytics) to monitor content performance and make data-driven improvements.
• Stay up to date with best practices in content design, GenAI and search optimisation, and accessibility.

Skills and experience:

Content & user-centred design

• Experience developing accurate, clear and accessible content which meets user needs for a wide audience
• Excellent writing, editing, and proofreading skills
• Familiarity with the Government Service Standard or equivalent
• Experience creating content in a regulated environment where accuracy is extremely important (e.g. law, finance)
• Experience using AI as part of the content development process
• Experience using Wagtail or similar CMS

Communication skills

• Ability to communicate effectively with technical and non-technical audiences
• Strong interpersonal skills and the ability to build relationships and collaborate effectively with colleagues from diverse backgrounds, including legal professionals

Analytics and SEO

• Strong understanding of SEO principles and best practices
• Proficiency in using analytics tools (e.g. Google Analytics, Search Console)

We encourage you to apply if you meet some but not all elements listed. This is a broad role and we understand that not all applicants will have experience in every area listed. All applications will be reviewed by the hiring team and no one will be automatically rejected.

Application process

Upload a single document that includes:

• A statement of suitability that outlines how you meet the criteria of the job description of upto 500 words
• A CV of upto 2 pages
• 2-3 relevant examples of content you have written. You can include either a link to the content or provide the text with context.

Information on role

LEASE is committed to appointing on experience, seeking candidates from a diverse range of backgrounds and taking full account of equal opportunities. Applications are particularly welcome from women, minority ethnic and disabled candidates who are under­ represented at this level in public life.

Working pattern: hybrid

The working pattern for the role is hybrid, currently combining homeworking with regular attendance at our London base on Wednesdays and Fridays. Attendance is also required at staff awaydays. Additional flexibility on office attendance may be available to those living outside the Southeast subject to business needs.

Security and right to work

Successful candidates must pass a Disclosure and Barring Service check. Candidates must have the right to live and work in the UK. They will be subject to requirements.

Training and Benefits

LEASE is committed to supporting staff with training and development which can be tailored to business requirements and individual needs. The post is open to part-time, flexible working and job-share applicants. Other benefits include:

• 27 days annual leave and Bank Holidays
• One professional subscription paid
• 10% non-contributory pension
• A friendly and supportive collaborative culture with a passionate and dedicated team of experts

This is a opportunity to:

• Make a difference: Contribute to an organisation that makes a real difference in people's lives.
• Be part of a transformation: Play a key role in driving forward change at LEASE so it delivers for the consumer
• Hybrid work flexibility: Remotely work with 2 days in an office space in London.
• Continuous learning: Opportunities to develop your skills and knowledge in a supportive environment.

AI in applications

We understand some candidates will use AI as part of their application. If you use AI to draft your application you must check all content is true and accurate. Your unique skills and experiences are the ones which will help you stand out to the hiring team.

What happens next

The panel will draw up a shortlist of candidates and contact those who are invited to interview. Interviews are expected to take place early in December.

The interview will be conducted via online video, details of which will be provided to you should you be selected for interview. At interview you will be asked a set of technical and experience questions to demonstrate your suitability for the role. You may be asked to do a short task or presentation.

If at any stage you would like to understand more about the role please email: recruitment@lease-advice.org