Customer Service Administrator

Role: Customer Service Administrator

Contract: Temporary up to 3 months

Salary: £13 per hour

Location: Shirley Solihull B90 and home working

We are working on behalf of our client who is seeking to recruit a Customer Service Administrator to support with workload on a temporary basis for up to 3 months.

As a Customer Service Administrator, you will be pivotal in ensuring customers receive a best-in-class support service. You will work as part of a team to support across: incidents and requests, investigation, and resolution — delivering exceptional communication and ensuring every customer feels valued and supported.

This is a full-time working role 9am – 5.00pm. Due to the office location at Blythe Valley Business Park in Shirley Solihull B90, you will need to be a driver with your own transport due to the poor public transport links.

Role and responsibilities:

• As a Customer Service Administrator you will provide prompt and professional support for assigned customer mobile incidents and requests.
• Accurately identify, categorise, prioritise, and manage tickets through to resolution.
• Maintain excellent communication with the team and where applicable customers; providing timely updates and ensuring SLAs and KPIs are consistently achieved or exceeded.
• Support the team with monitoring of customer requests and changes.
• Liaising with internal colleagues to advance tickets and keeping customers informed of progress either verbally or via our CRM/ticketing system.
• General administration duties as required by the wider team

Skills and experience required:

• Proven work history in a customer service role is essential
• Excellent attention to detail and data accuracy skills essential
• Experience in a mobile support or service desk environment is desirable.
• Ability to communicate confidently with customers, colleagues and 3rd parties
• Positive and enthusiastic mentality

If you have the relevant skills and experience, and actively seeking an immediate start temporary role in Customer Service then please apply today.