IT Apprenticeship
Seeking a motivated, passionate and eager-to-learn IT Apprentice to join its supportive and collaborative IT team. This role is ideal for someone with a genuine interest in technology who is ready to take the first step in their IT career.
Role
- Help staff with everyday IT problems such as logging in, email issues and software faults.
- Reset passwords and help users set up security codes for logging in.
- Record, update and manage IT support requests using the helpdesk system.
- Make sure support requests are dealt with on time and keep users informed of progress.
- Pass more complex problems to senior IT staff when needed.
- Follow step-by-step guides and company instructions to complete tasks correctly.
- Support the company’s email security system by helping spot real and false security alerts.
- Install and update software on company devices, both in person and remotely.
- Learn how the company’s network works and help with basic connection problems.
Training
This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT.
You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.
You’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.
This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- BALTIC TRAINING SERVICES LIMITED
- Working Week
- Monday to Friday (flexible working hours).
- Expected Duration
- 1 Year 5 Months
- Positions Available
- 1
- Closing Date
- Monday, 26th January 2026
- Start Date
- Monday, 2nd February 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Initiative
- Passion for IT
Qualifications
- English GCSE, grade 5 (Essential)
- Maths GCSE, grade 4 (Essential)