IT Apprenticeship
Are you passionate about technology and keen to start a career in IT? The White Horse Federation is looking for an enthusiastic and motivated IT Support Apprentice to join its team, offering an exciting opportunity to develop practical technical skills while making a real difference to the learning and working environment across its schools.
Role
- Provide first-line IT support to staff and students.
- Assist with troubleshooting hardware, software and network issues.
- Support the setup and maintenance of laptops, desktops, tablets and other devices.
- Help manage user accounts and permissions.
- Maintain accurate IT asset and inventory records.
- Assist with software installations, updates and system maintenance.
- Support the IT team with ongoing projects and service improvements.
- Ensure all work is carried out in line with the Trust policies and data protection requirements
Training
As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.
This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- BALTIC TRAINING SERVICES LIMITED
- Working Week
- Monday - Friday 8 am-4:30 pm.
- Expected Duration
- 1 Year 3 Months
- Positions Available
- 1
- Closing Date
- Monday, 23rd November 2026
- Start Date
- Tuesday, 24th November 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
Qualifications
- English GCSE, grade 5 (Essential)
- Maths GCSE, grade 4 (Essential)