Business Administration Apprenticeship - Cheshire
THG are looking for a new Business Administrator Apprentice. You will be studying toward your Business Administration apprenticeship Level 3.
Role
To support the end-to-end onboarding of new clients into the Customer Experience function, coordinating project plans, channel set-up, testing and stakeholder communication so every client goes live smoothly and on time.
Key Responsibilities:
- Maintain onboarding project plans and trackers for assigned clients, minute onboarding calls, and produce regular status summaries for internal and client audiences
- Support configuration of customer service channels (email, live chat, phone, social and marketplace), including auto-responses, macros, routing rules, SLAs and holiday calendars
- Assist with knowledge base/FAQ setup and configure user accounts, roles and permissions
- Draft and run UAT test scripts, log and track defects to resolution, and coordinate sign-off with clients
- Act as a day-to-day point of contact for onboarding clients, handling first-line escalations and supporting a complete handover to BAU/account management
- Coordinate across internal teams (CS Operations, Client Services, Tech, Fulfilment) to keep onboarding on track, raising and chasing internal tickets
- Brief the operations team ahead of go-live on volumes, staffing and edge cases, and flag resourcing or capacity risks early
Training
Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. As one of the UK's largest and longest-established apprenticeship and training providers, we're proud to help organisations and individuals unlock their potential, and make skills really work for them. Upon completion of this 15 month Apprenticeship, you will have obtained your Business Administration Level 3 Apprenticeship.
There is a possibility of being offered a full time role after successful completion of the apprenticeship.
- Apprenticeship Standard
- Business administrator (level 3)
- Training Provider
- BABINGTON BUSINESS COLLEGE LIMITED
- Working Week
- Shifts TBC
- Expected Duration
- 1 Year 3 Months
- Positions Available
- 1
- Closing Date
- Monday, 9th November 2026
- Start Date
- Monday, 16th November 2026
Desired Skills
- Administrative Skills
- Attention to Detail
- Customer Care Skills
- IT Skills
- Number Skills
- Organisational Skills
- Presentation Skills
- Problem Solving Skills
- Teamworking
- Communication Skills