Apprentice I.T. Support Technician

We are offering an exciting I.T. Support Technician apprenticeship for individuals looking to start their career in technology. You will gain hands-on experience in technical support. This role is ideal for someone with a passion for technology, a problem-solving mindset, and a desire to develop practical IT skills while earning and learning.

Your daily duties will include:

• Handle security processes, including password resets, multi-factor authentication, and antivirus configuration
• Manage technical documentation in SharePoint, such as network diagrams, technical specifications, and policies
• Work with the bespoke ticketing system, managing SLAs and handling escalations
• Use troubleshooting / monitoring tools like PDQ and Impero software
• Perform hardware upgrades on PCs, laptops, CCTV, printers, and networking equipment
• Software upgrades
• Manage software updates, including driver updates, security patches, and service packs
• Support network devices, both wired and wireless, including switch ports, Wi-Fi, and patching
• Work with cloud technologies like Microsoft 365, Wildix, UniFi, and cloud-based phone systems
• Use basic PowerShell scripting for batch updates and automation tasks
• Full training and support will be provided by your workplace

• Communication skills
• IT skills
• Organisation skills
• Customer care skills
• Administrative skills
• Analytical skills
• Logical
• Team working
• Good telephone manor
• General PC knowledge

• English GCSE, grade C/4 (Essential)
• ICT GCSE, grade Pass (Essential)
• Math GCSE, grade C/4 (Essential)