IT Support Analyst

We are delighted to be working on behalf of an award-winning commercial motor insurer based in Chelmsford who are looking to appoint an IT Support Analyst to join their team. This role will be suitable for an experienced IT Support professional looking to further their skillset and join a forward-thinking company.

Key Responsibilities:

• Provide technical support to staff members.
• Troubleshoot and resolve incidents involving various systems, applications, and technologies either through remote access or by providing direct user assistance.
• Keep users informed about the status of their tickets.
• Proactively manage service desk queues, handle unassigned tickets, and continuously update work information.
• Facilitate and support internal office relocations and new user configurations.
• Cabling and network patch management.
• Assist in various application and infrastructure projects.

Essential skills

• Azure AVD, Windows Server 2019/2022, Microsoft 365.
• Administration of Computers and Users in Active Directory.
• Knowledge of VOIP systems.
• Zendesk or similar service desk software.
• Setup and configuration of new user PC and laptop hardware.
• Hardware maintenance, including coordination with third-party suppliers and contractors.
• Familiarity with ITIL framework.
• Excellent organizational and time management skills.
• Ability to prioritize workload.
• Excellent verbal, written communication, and listening skills.
• Ability to work under pressure.