IT Support Lead

We are proud to be working on behalf of a reputable Construction Company based in Thetford who are currently recruiting for an IT Support Lead to join their growing and fast paced team.

This is a fantastic opportunity that doesn’t come up very often for an experienced individual to join the service desk.

Key Duties & Responsibilities:

• Supporting and taking leadership of the service desk.
• Lead daily operations to ensure high-quality support experience.
• Manage and coordinate the workload, ensuring deadlines are met and prioritise the workload.
• Onsite support.
• Providing hands-on onsite support including device set up, meeting room support and helping with personal within the office.

Previous Skills and Experience:

• Proven experience with the IT support environment, coordinating service desk activity.
• Strong technical skills across end user support.
• Confident across Windows and Microsoft 365.
• Excellent communication skills.