Apprentice Technical Support Customer Service Assistant
TLJ Security are looking to recruit a Technical Support Customer Service Apprentice. TLJ Security is a family-owned British company based in Hull, specialising in supplying and installing access control systems in the student accommodation sector, hospitality sector and residential sector.
Role
Duties and Key Responsibilities:
- Supporting customers with technical issues via telephone and via a PC
- Supporting TLJ Engineers with technical issues via telephone an via a PC
- Build TLJ Software either remotely on PC’s or in the cloud
- Setting up clients access (keycards, fobs, Bluetooth keys)
- Commission software for clients or engineers
- Be apart of the on call rota system that covers 24/7
- Commissioning of software with Customers and Engineers
- Customer Training regarding software
- Maintaining customer information
- Liaise with suppliers when required
- Attending sites as required to suit the needs of the business
- Attend training as and when required or requested to do so
- Attend supervisions with line manager on a monthly basis
- Any other reasonable request asked of by Senior Management
Training
You will be undertaking the following:
- Customer Service Practitioner Level 2.
- Functional Skills in maths, English & IT (if required)
- Regular training and development to meet the needs of the employer and the apprentice
- Training and training location to be confirmed
The successful candidate will be given the opportunity of full-time employment upon completion of the apprenticeship if available.
- Apprenticeship Standard
- Customer service practitioner (level 2)
- Training Provider
- KINGSTON UPON HULL CITY COUNCIL
- Working Week
- Monday - Friday, between 9.00am and 5.00pm.
- Expected Duration
- 1 Year 3 Months
- Positions Available
- 1
- Closing Date
- Sunday, 19th October 2025
- Start Date
- Monday, 3rd November 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Patience
Qualifications
- English and Maths GCSE, grade 9-4 GCSE or equivalent (Desired)
About the Employer
TLJ GROUP LIMITED
TLJ Group Limited, supplies and installs locks and access control to student accommodation, hotels, caravan industry and Build to rent accommodation.
- Company
- TLJ GROUP LIMITED
- Location
- 68-78 LEADS ROAD, HULL, England
- Employment Type
- Intermediate Apprenticeship
- Salary
- £15,704 a year
- Posted
- Company
- TLJ GROUP LIMITED
- Location
- 68-78 LEADS ROAD, HULL, England
- Employment Type
- Intermediate Apprenticeship
- Salary
- £15,704 a year
- Posted