CRM Automation Specialist

CRM/Automation Specialist

Stourbridge

up to £45,000

Company Profile

A fantastic opportunity to join a fast-growing business serving customers across the UK. With a collaborative, high-energy office environment, the business is at the forefront of CRM and automation solutions.

As CRM & Automation Specialist, you will take ownership of the in-house CRM platform, Leads Hub (built on GoHighLevel), ensuring seamless automation, system optimisation, and exceptional client support.

What’s on offer?

• Bonus & performance incentive schemes

• Company pension

• Flexitime

• Career progression within a fast-growing business

• Full-time, office-based role

What will you do as CRM & Automation Specialist?

• Manage and optimise the Leads Hub CRM (GoHighLevel platform) for internal teams and clients.
• Develop, refine, and maintain automation workflows for lead management, follow-ups, and sales processes.
• Provide client support and training to ensure effective onboarding and system usage.
• Troubleshoot CRM issues, automation errors, and integration challenges.
• Monitor and analyse CRM performance data, providing actionable insights and recommendations.
• Collaborate with marketing and sales teams to implement lead nurturing and retention strategies.
• Maintain accurate documentation and SOPs to ensure smooth onboarding and operational efficiency.

What do you need as CRM & Automation Specialist?

• Experience with GoHighLevel or similar CRM and automation platforms.
• Strong technical understanding of CRM integrations, API connections, and workflow automation.
• A proactive problem-solver who enjoys improving systems and processes.
• Excellent communication skills with the ability to explain technical concepts clearly.
• Strong organisational skills and the ability to manage multiple client requests.
• Detail-oriented, self-motivated, and comfortable in a fast-paced environment.

ID: JF004