Customer Service Representative - Technical / Online

Location: Near Sevenoaks (with travel required)Contract: Full-time, permanent Essential: Full UK Driving Licence and car essential due to location Are you a confident communicator with a technical mindset and a passion for delivering outstanding service?  This is a fantastic opportunity to join a respected, people-focused organisation where every customer interaction matters. You’ll be part of a highly skilled team that provides technical advice and support across multiple channels – phone, email, and live chat – ensuring each customer receives accurate guidance and a first-class experience.  This is not a passive support role — you’ll be proactive, commercially aware, and confident in recommending appropriate solutions to out-of-warranty customers. You’ll be trusted to use your initiative, think on your feet, and represent the business with professionalism and care.  Due to the nature of the role, a full UK driving licence and car is essential.  What makes this opportunity stand out?

• A collaborative, supportive team where your input is genuinely valued
• A company that rewards initiative, positivity, and ownership
• Varied, engaging work across multiple communication channels
• A culture of quality, empathy, and continuous improvement

What they’re looking for:

• Proven experience in a customer-facing, service-led environment
• A strong customer-first mindset, with the ability to build rapport and trust
• A track record of achieving success through service, not hard sales
• Excellent verbal and written communication skills
• Ability to stay calm under pressure and navigate challenging conversations professionally
• A goal-oriented approach with a high level of self-motivation and resilience
• Decisive and solutions-focused, with strong judgement and initiative
• A reliable team player with a flexible, can-do attitude
• Full UK driving licence and car required

This is the perfect role for someone who enjoys solving problems, working with people, and making a real difference in a supportive, values-driven business.  Apply now or get in touch with Helen at ME Recruits for a confidential conversation. Your next move starts here.  / In application for this role, you are consenting to TN Recruits Ltd retaining your details to secure you work. All information provided will be held securely for up to 3 years unless we are contacted and instructed otherwise.