Associate Director, EMEA Regional Lead, Production & Risk Services (Hiring Immediately)

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Client:

Royal Bank of Canada

Location:

London, United Kingdom

Finance

Yes

eeba97632a45

2

08.05.2025

22.06.2025

Job Summary

The Production & Risk Service group is seeking a seasoned Application Support Lead for platforms including CRM, CLM, CSI, Client First, Banking, Data Analytics (Equities Research), and Digital Channels.

This role involves supporting fast-paced global businesses with evolving needs. Your ownership of the production estate, curiosity, and pride in your work will contribute to your success.

Responsibilities include:

• Ensuring maximum system availability and prompt issue resolution
• Proactive application management and governance
• Leveraging automation to improve efficiency
• Adhering to standard operating procedures and governance
• Collaborating across Business, Technology, Compliance, and Surveillance groups
• Managing incidents, problems, and releases; providing project updates
• Driving IT governance and de-risking initiatives
• Knowledge sharing, documentation, and cross-training to support a follow-the-sun model

Requirements for Success:

Must-have:

• Hands-on, detail-oriented, assertive, proactive
• Strong collaboration, strategic focus, continuous improvement
• Experience supporting large-scale, global trading/risk platforms
• Automation skills (Python, PERL, etc.)
• Knowledge of LINUX, WINDOWS, SQL
• Organizational skills, ability to switch contexts, thrive in fast-paced environments
• Excellent communication skills
• Interpersonal skills, self-starter
• Bachelor's degree or equivalent

Nice-to-have:

• Experience with Client onboarding or relationship management systems like Salesforce, Fenergo

Benefits:

• Comprehensive rewards, bonuses, benefits
• Supportive leadership, development opportunities
• Work with top field experts
• Make a lasting impact
• Dynamic, collaborative team environment
• World-class training in financial services
• Flexible working options

Agency Notice:

RBC does not accept agency resumes. Please do not forward resumes to employees or other locations. Only pay fees to agencies with prior agreements. Contact Recruitment for details.

Job Skills:

Applications Support, Batch Control, Capital Markets, CI/CD, Cloud Applications, Containerization, Control-M, Customer Service, Cyberduck, Databricks, Digital Tech, Einstein AI, Enterprise Apps, Fast-Paced Environments, Fenergo, Generative AI, IT Monitoring, ITRS Geneos, Kubernetes, Linux, SQL Server, Windows, and more.

Additional Details:

Address: 100 BISHOPSGATE, LONDON

City: London

Country: United Kingdom

Work hours/week: 35

Employment Type: Full-time

Platform: CAPITAL MARKETS

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-05-07

Application Deadline: 2025-05-17

Note: Applications accepted until 11:59 PM the day before the deadline.

Conclusion and Equal Opportunity:

RBC values diversity and inclusion, fostering a supportive environment for all employees to perform their best, collaborate, innovate, and grow. We are committed to policies that promote respect, belonging, and opportunity.

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