ICT Support Technician Apprentice
Join our ICT team as an Apprentice Support Technician, providing first-line IT support to staff and students. Gain hands-on experience and training while developing strong technical and communication skills in a busy school environment.
Role
- Answer the phone and respond as appropriate.
- Working within the IT helpdesk system.
- Answering first level technical questions.
- Assist with assembly and other audiovisual presentations.
- Installation and general maintenance of the school’s computer software and hardware.
- Resolution of problems within software or hardware where possible; where not possible, liaison with the ICT technicians or relevant agency to effect the repair.
- Maintenance of computer peripheral equipment within the school.
- Provision of support/training to teaching staff and pupils using ICT within the school
- Network maintenance, including the setting up, amendment and removal of user accounts as appropriate.
- Undertake updates to the security of the school’s network, to include carrying out software and hardware updates as required.
- Maintain appropriate records, bookings & scheduling.
- Assist in allergen labelling
Training
Day release will be given to attend South Devon College, undertaking practical and theory. A full induction process will be undertaken in school to include health and safety and safeguarding and on-the-job training will be given in-house to enable you to learn all aspects relevant to the job.
After completing this apprenticeship, you can progress to roles such as an ICT Technician or Senior ICT Technician. These roles offer increased responsibility, including managing systems, supporting larger networks, and leading IT projects.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- SOUTH DEVON COLLEGE
- Working Week
- Monday - Friday (8:00am - 4:00pm Monday - Thursday and 8:00am - 3:30pm Fridays).
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Monday, 7th July 2025
- Start Date
- Tuesday, 15th July 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Patience
Qualifications
- English GCSE, grade 4/C (Desired)
- Maths GCSE, grade 4/C (Desired)
About the Employer
TORQUAY GIRLS' GRAMMAR SCHOOL
Torquay Girls’ Grammar School is a girls’ 11 to 16 selective Single Academy Trust, with a mixed Sixth Form (16 to 18), located in Torquay, Devon. Our status as a Single Academy Trust means that we have the freedom to implement a curriculum intent which focusses on the whole child: to equip students for a future in which they have the academic qualifications, character skills and self-esteem to make decisions that lead to long, happy and content lives. Our school is founded on our core values which apply to our whole community: equality, open minded, kindness, collaboration, and well-being. When Ofsted visited in November 2023, our hard work was recognised by achieving ‘Outstanding’ in every category of the Ofsted Framework. This is no mean feat, and we are incredibly proud of this achievement. Our academic results are consistently high - in the 2025 Sunday Times Schools Guide, we ranked 3rd in Devon and 99th nationally for academic results - which is true testament to the continued dedication from both our students and staff. Our school is a place where students want to learn and there is a deeply engrained sense of belonging and identity to the school’s history, values and traditions. Staff and pupils fully embrace our House Culture and the opportunities for extra curricular activities and trips.
- Company
- TORQUAY GIRLS' GRAMMAR SCHOOL
- Location
- 30 Shiphay Lane, Torquay, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,526.20 a year
- Posted
- Company
- TORQUAY GIRLS' GRAMMAR SCHOOL
- Location
- 30 Shiphay Lane, Torquay, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,526.20 a year
- Posted