IT Support Desk Engineer Apprentice
VQ Solutions are searching for an enthusiastic IT Support Desk Engineer Apprentice to support the growing team at Touch Telecom. Gain hands-on experience while working towards a recognised IT apprenticeship and developing skills in IT support, Microsoft 365, networking, cloud services, cybersecurity, and infrastructure management.
Role
Key Responsibilities:
- Provide first-line IT support to clients via telephone, email, remote support and onsite visits
- Diagnose and troubleshoot hardware, software, network and connectivity issues
- Install, configure and maintain computers, laptops, printers and other IT equipment
- Support and maintain VoIP telephone systems and related services
- Configure and support networking equipment including routers, switches, wireless access points and firewalls
- Assist with the deployment and management of cloud solutions
- Apply security best practices and help maintain cybersecurity standards
- Create and maintain accurate documentation of support requests, solutions and system changes
- Escalate complex technical issues to senior engineers when required
- Participate in customer projects including system upgrades, migrations and new installations
Assist with Microsoft 365 administration including:
- User account creation and management
- Exchange Online mailbox administration
- Microsoft Teams support
- SharePoint and OneDrive management
- Licensing and security configuration
Training
- You will work towards a Level 3 Information Communications
Technician Apprenticeship, delivered by VQ Solutions - You will have a dedicated VQ Mentor and will also be supported internally by your manager
- During this apprenticeship, you will develop a portfolio, attend workshop sessions and have regular reviews
- The best part? All apprenticeship work will be completed during working hours
- The majority of apprentices are offered a full-time role upon the successful completion of their apprenticeship
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- VQ SOLUTIONS LTD
- Working Week
- Monday to Friday 09:00- 17:00
- Expected Duration
- 1 Year
- Positions Available
- 1
- Closing Date
- Friday, 23rd October 2026
- Start Date
- Monday, 26th October 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Logical
- Team working
- Ability to prioritise
- Flexibility
- Good time management
- Enthusiasm
Qualifications
- Maths and English GCSE, grade Minimum C/4 (Essential)
About the Employer
TOUCH TELECOM LTD
We provide comprehensive IT support and managed services to businesses across Yorkshire. Our services include Managed IT Support, Microsoft 365 solutions, network and Wi-Fi management, cybersecurity, cloud services, backup solutions, and business telephone systems.
As an apprentice, you'll become part of a friendly team where you'll gain valuable real-world experience while developing the technical skills needed for a successful career in IT.