Operations Analyst (Professional Services)

Professional Services Operations Analyst at Proactis

Are you ready to shape how operational excellence drives scalable service delivery in a global SaaS business?

We're hiring a Professional Services Operations Analyst to join our newly formed PS Operations team at Proactis . This is a high-impact role where you’ll design and optimise processes, manage documentation standards, and deliver continuous improvement initiatives that enable consistent, data-driven service delivery across our global client base.

The Business

Proactis is a leading Source-to-Pay software provider helping mid-market organisations streamline procurement and finance operations. With a strong footprint across service-led industries, we’re on a mission to digitise and automate processes that reduce costs, improve compliance, and drive efficiency.

The Role

You’ll be responsible for:

• Designing and standardising core Professional Services processes to ensure global consistency and scalability.
• Managing central repositories for PS documentation (templates, playbooks, guides), ensuring version control and accessibility.
• Leading onboarding and enablement programs for new hires and delivery partners.
• Supporting project and service management tools (e.g., Certinia PSA, Asana ), including configuration, training, and workflow optimisation.
• Partnering with Finance to ensure data integrity and produce accurate reports on bookings, revenue, utilisation, and KPIs.
• Analysing operational metrics to identify trends and opportunities for improvement.
• Collaborating cross-functionally to support change initiatives and promote a data-driven culture.

What You’ll Bring

• Proven experience as a PS Operations Analyst in a SaaS or tech-driven environment.
• Strong background in process mapping, documentation management, and performance analysis.
• Experience with project management tools (Asana preferred).
• Analytical mindset with excellent attention to detail.
• Effective communicator and collaborator across technical and non-technical teams.
• Passion for continuous improvement and operational excellence.

Even if you don’t tick every box, we’d still love to hear from you.

What You’ll Get

• Opportunity to shape operational excellence in a scaling SaaS business
• Exposure to global service delivery and enterprise-level transformation
• Collaborative, improvement-focused culture

Ready to drive operational impact at scale? Apply now and help build the backbone of Professional Services at Proactis.