Business Administration Apprentice

PETA ltd are proud to be working with Transparent Communications to recruit and train a new Business Administration Apprentice. Your job role will involve providing support to the management and administration team and will be an all-encompassing role involving answering phone calls, despatching goods, raising invoices and ordering stock.

Are you a hardworking, self-motivated and enthusiastic individual looking to become part of a strong team in a varied and exciting role? If so, then this is the role for you.

The Business Administration Apprentice will be responsible for the following duties:

• Answering phones and fielding customer / supplier queries
• Working through the despatch process to ensure the timely release of orders to customer
• Loading of invoices into Sage and raising of customer invoices off of the e-commerce system
• Providing support to the team by chasing prices, helping on quotes when busy
• Provide some first level of customer support via phone & e-mail
• Take steps to resolve customer queries and complaints by speaking to the management team and/or contacting couriers and suppliers
• Deal with complaint emails and phone calls
• Establish and maintain effective working relationships with co-workers, supervisors and the general public
• Maintain a consistent and professional attitude
• Take on additional duties when required
• Adhere to stated policies and procedures regarding health and safety in the workplace
• Adhere to procedures regarding the proper use and care of equipment and materials associated with the role

• Communication skills
• IT skills
• Eager to learn
• Proactive and uses initiative
• Relationship building
• Motivated and driven

• English GCSE, grade C/4 (Essential)
• Maths GCSE, grade C/4 (Essential)