IT Apprentice

Kick-start your career as an IT Apprentice, gaining hands-on experience across a range of projects. You will support system maintenance, troubleshooting, and day-to-day IT operations while developing key technical skills. This role offers excellent training, real-world experience, and a foundation to build a long-term career in IT.

• First line IT Support via phone, email, Teams and in person
• Create and manage user accounts across platforms including but not limited to Active Directory, Autodesk and Adobe
• Supporting all current and future company accreditations involving IT
• Carry out internal audits on software usage, user accounts, permissions and assets
• Maintaining and supporting all printers within the business
• Helping maintain an up-to-date IT asset system
• Setup, maintain and support all computers, printers, mobiles and tablets
• Help maintain and manage our mobile device management system
• Help with all cyber security related tasks and/or projects 
• Create, maintain and update file server shares and permissions
• Support internal IT systems
• Help maintain and improve our cyber security posture
• Support WEEE disposal
• Create, update and maintain internal IT documentation 
• Support with leavers process
• Create and update internal scripts in Powershell, Batch and Bash
• Assisting with Ethernet and fibre cable installations 
• Supporting VoIP phone systems and desk phones 
• Helping with user account setup, password resets and permissions
• Learning networking basics including routers, switches, Wi-Fi and firewalls 

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Team working

• English GCSE, grade 4/5 (Desired)
• Maths GCSE, grade 4/5 (Desired)
• Diploma in ICT BTEC, grade Pass (Desired)
• IT / Computing BTEC, grade Pass (Desired)
• IT / Computing BTEC, grade Pass (Desired)