Change Manager

Service Change Manager – Contract

📍 Sheffield (Hybrid) | ⏳ Initial 9 months | 💷 Competitive day rate

TRIA Recruitment is working with a large, complex enterprise organisation to secure an experienced Service Change Manager for an initial 9-month contract. This role sits at the heart of a high-volume change environment, supporting critical technology services while enabling fast-moving delivery.

The role

You’ll be responsible for overseeing and governing technology change across a complex IT estate, ensuring that change is assessed, prioritised, and scheduled effectively with minimal disruption to live services. This is a hands-on role requiring strong stakeholder engagement across suppliers, internal delivery teams, and project functions.

The environment includes a mix of Agile and waterfall delivery, significant BAU change, and frequent releases — ideal for a contractor who thrives under pressure and can add value quickly.

Key responsibilities

• Review and assess technology changes to minimise risk to operational IT services
• Chair Change Advisory Boards (CAB) and emergency CABs (eCABs)
• Own and maintain the forward schedule of change across services and suppliers
• Identify and drive resolution of estate-wide change conflicts
• Engage with project and platform teams to understand release cadence and service impact
• Ensure Change Management processes are executed effectively by suppliers and internal teams
• Produce MI and supplier performance reporting

Required experience

• Strong, recent experience as a Service / IT Change Manager
• Proven ability to manage high volumes of change in complex environments
• Solid understanding of ITIL Change Management, ideally ITIL certified
• Experience working in Agile delivery environments
• Confident stakeholder management across multiple suppliers and technical teams
• Background in projects and release management
• Experience with ITSM tools such as ServiceNow and Jira
• Previous experience in large, enterprise-scale organisations

Why this contract?

• Immediate impact role within a complex technology landscape
• High-visibility engagement with senior stakeholders
• Well-structured Change function with strong governance

Please share your CV with relevant experience highlighted - interviews happening week commencing 2nd Feb