Project Manager

Delivery Manager

Central London/Hybrid

Inside IR35

We are looking for an experienced Project Manager/Delivery Manager to support a large, company‐wide transformation within a complex logistics organisation. This individual will take ownership of an end‐to‐end CRM initiative, with a strong focus on Salesforce (ideally including Marketing Cloud and/or Data Cloud). The role requires someone who is equally comfortable leading delivery, shaping governance, and rolling up their sleeves to make things happen.

Key Responsibilities

• Own and drive end‐to‐end delivery of CRM/Salesforce projects, ideally having previously led a full lifecycle Salesforce implementation.
• Lead and motivate cross‐functional teams, ensuring clarity, momentum, and alignment across workstreams.
• Manage and coordinate activity with a third‐party, ensuring delivery quality and accountability.
• Apply robust RAID management, status reporting, and governance routines across the programme.
• Work within an agile delivery environment, while recognising that not all work will be agile - someone who can flex between Agile, Waterfall, and hybrid approaches as the organisation matures.
• Build and manage strong stakeholder relationships across a complex business, ensuring clear communication and expectation‐setting.
• Support the broader transformation effort, contributing to structure, process maturity, and delivery discipline.
• Maintain a hands‐on attitude - someone comfortable “rolling their sleeves up” to solve problems and remove blockers.

Required Experience

• Proven track record as a Delivery Manager delivering CRM or Salesforce‐led programmes.
• Experience working with Salesforce, Marketing Cloud, and ideally Data Cloud.
• Strong background working with third‐party SIs and vendor delivery teams.
• Confident managing RAID, governance forums, reporting, and steering‐level updates.
• Ability to operate in fast‐moving, complex environments, ideally within logistics or similarly operationally challenging sectors.
• Resilient, pragmatic, and solution‐driven - able to navigate ambiguity and bring structure where needed.
• Excellent stakeholder management, communication, and influencing skills.