Senior Business Analyst

Senior Business Analyst - Permanent

Circa £65,000 + benefits (bonus up to 20%, 25 days holiday + bank holidays)

Hybrid – 3 days per week in central London office

Our client is a Global FTSE 250 organisation undergoing a major transformation under a new CIO. Over the next three years, the business will transition from a federated model to a centralised global structure, supported by significant investment in technology and a new global outsourcing model for IT operations.

As the Senior Business Analyst, you will play a central role in shaping future processes, technology solutions and ways of working across this diverse and fast‐growing organisation. You will act as the strategic link between business stakeholders and technology teams. You will lead complex analysis initiatives, and ensure that business needs are clearly defined, robustly documented and translated into effective solutions.

You’ll work across global programmes involving process redesign, systems transformation, operational optimisation and new digital capabilities.

What We're Looking For

• Proven experience as a Senior or Lead Business Analyst in a complex environment.
• Demonstrable expertise in business process mapping, process engineering and analysis.
• Strong capability with use cases, UML and interaction diagrams.
• Experience working with a range of delivery methodologies (Agile, Waterfall, hybrid).
• A track record of establishing best‐practice BA frameworks, tools and documentation standards.
• Comfortable operating with ambiguity and shaping structure independently.
• Able to engage effectively with senior stakeholders and cross‐functional teams.
• Background in retail, hospitality, or food & beverage operations.

Why This Role?

This is an opportunity to join a business undergoing a large‐scale transformation, where your expertise will directly influence the design of future global processes, systems and ways of working. You’ll have a strong platform to drive best practice, introduce standards and shape capability across the organisation.