Apprentice Service Administrator and Receptionist
Trucksafe Commercials are searching for an enthusiastic and confident individual to become their new Administration and Reception Apprentice. The successful candidate will offer admin support for our office and workshop. You’ll assist customers and colleagues with bookings and ordering parts, ensuring they receive excellent service.
Role
Trucksafe Commercials is located on North Moss Lane in Stallingborough, offering commercial vehicle servicing, maintenance and repairs to external clients.
As our new Apprentice, you’ll be the backbone of our professional services, communicating with our clients and helping ensure everything runs smoothly. You will be trained and mentored to learn our processes and internal systems, helping with bookings, parts orders, enquiries and general administration.
Duties will include:
- Data entry, updating client and workshop records, ensuring information and documents are stored correctly.
- Assisting customers with bookings and queries, over the telephone and via Email.
- Offering exceptional customer service.
- Using Sage, Microsoft Excel and Outlook, as well as bespoke booking and parts ordering software.
- Creating, updating and following-up invoices.
- Assisting with scheduling jobs and planning work calendars for our workshop team.
- Taking part in learning activities to develop your career.
- General administration and housekeeping.
- All other associated duties as required.
Training
All delivery for this apprenticeship will take place within your place of work. A dedicated Vocational Trainer will visit on average once every 4 weeks, to establish a personal learning and development plan, outlining a schedule of training activities and business objectives.
You will complete a mixture of on and off the job training, including workshops, face to face training and online sessions. You’ll also be supported by your colleagues at all times, and will have a full induction.
You will have a review every 8-12 weeks with your Line Manager and Trainer to discuss your progress.
Trucksafe Commercials apprentice programme provides a fantastic opportunity for apprentices to build a strong foundation of capability that could lead to a permanent job role, and possible internal progression. You’ll gain a great deal of specialist knowledge as you progress through your apprenticeship.
- Apprenticeship Standard
- Business administrator (level 3)
- Training Provider
- TEC PARTNERSHIP
- Working Week
- Normal working hours are 09.00 - 17.00, working Monday to Friday, with an hour for lunch.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Sunday, 18th October 2026
- Start Date
- Monday, 26th October 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Physical fitness
Qualifications
- English GCSE, grade GCSE grade 4/C or equivalent (Essential)
- Maths GCSE, grade GCSE grade 4/C or equivalent (Essential)