IT Operations Analyst
Job Title: IT Operations Analyst Function: CIO, Cloud & Service Delivery Contract Type: 12 Month Secondment Salary: From £27700 + excellent benefits Location: Edinburgh Closing Date: 31 December 2025 The role involves monitoring our core business services through industry leading toolsets and the ongoing development of these to ensure that service observability is maximised and continually improved. Inquisitive, problem-solving skills are required as the role involves the triage and reaction to anomalies within our technology to ensure applications, systems, infrastructure & services remain available to our customers and colleagues. You will be a part of a dedicated team of IT Operations Analysts & Snr Analysts who minimise the impact of incidents on business operations and maintain high service availability and performance standards in line with our objectives. The role involves engagement at all levels within TSB, both IT and business, as well as with our IT suppliers so excellent communications & relationship management skills are key. What You’ll Bring
- Ideally experience with various technology monitoring including application services, microservices, infrastructure, middleware, networking & mainframe batch.
- Excellent problem-solving abilities to address incidents and service situations of varying complexity.
- Effective communication skills to liaise with stakeholders and coordinate technical recovery teams.
- Proficiency in ITIL service operation processes, particularly operations, incident and problem management., but not essential.
- Understanding of IT operations and infrastructure, including network, server, and application layers (beneficial).
- Knowledge of change management processes to minimise the risk of incident recurrence (beneficial).
- Previous technical exposure to banking related services (e.g. digital banking, ATM, Mainframe, distributed applications, citrix and payments) (beneficial).
- Hybrid and flexible working arrangements to support a healthy work/life balance.
- An attractive reward and benefits package through myTSB, giving you more of what matters to you.
- A diverse, energising, and collaborative working environment.
- A career that’s enriching and full of opportunities.
- What do you need from your work environment to really thrive?
- Tell me about a time when you have been happy to try a new approach which was different to the way you would typically respond to a situation.
- How have you successfully worked with a group of people whose backgrounds, experience and ideas were very different to your own.
- How will you familiarise yourself with the technical requirements of the role?