2nd Line IT Support Engineer

We have a fantastic opportunity to join a growing IT services provider delivering support to a broad client base across multiple sectors just outside of Cardiff. They’re looking for a 2nd Line Engineer who can take ownership of issues, handle escalations, and properly troubleshoot — not just follow scripts.

What they’re looking for:

• Experience in a 2nd line or strong 1st/2nd line role
• Good knowledge of Microsoft 365 (admin and troubleshooting)
• Experience with Windows Server and Active Directory
• Confident problem solver across hardware and software
• MSP experience essential

If you’re looking to step into a proper 2nd line role or build on your current experience, apply today.