Help Desk Coordinator

Company – IT Managed Services Provider

Role – Service Desk Coordinator

Location – 1 day in London, home based 4 days

Package – to £37,000 salary plus benefits

The opportunity is to join a leading IT Managed Services Provider in the mid-market and enterprise health and social care space.

The business supports these organisations across the UK with their largest client being 4,000 users across 60 sites.

The role is Service Desk Coordinator...

The Role:

As a Service Desk Coordinator, you will be responsible for coordinating all change management and provisioning requests across multiple client environments.

You will work closely with clients, engineers, suppliers and internal teams to ensure requests are delivered efficiently, on time and in line with agreed service levels.

No two days are the same.

One minute you may be scheduling an engineer, the next you could be liaising with a supplier, updating a client, resolving a delay or coordinating equipment deliveries across the UK.

This is an ideal role for someone who thrives in a busy environment and enjoys keeping people, projects and processes on track.

Key Responsibilities:

Manage and coordinate change management and provisioning requests.

Monitor multiple client ticket queues simultaneously.

Schedule and allocate work to the Provisioning Team.

Track work through to successful completion.

Ensure agreed Service Level Agreements (SLAs) are achieved.

Monitor engineer workloads and priorities.

Liaise with third-party IT, telecoms and software providers.

Keep clients informed through telephone, email and ticket updates.

Maintain accurate records within our service management platform.

Coordinate deliveries of equipment to client sites throughout the UK.

Manage stock movements into and out of the business.

Produce weekly and monthly operational reports.

Support the Service Desk Team Lead with service coordination activities.

Escalate risks, delays and issues before they impact clients.