ICT Consultant Apprentice
Your key role will be to: Provide general and routine ICT support to staff and pupils within the school, e.g., basic IT diagnosis and fix, undertaking routine maintenance of resources and equipment, support of common software packages used in the school and other general tasks as appropriate under the supervision/instruction of senior staff.
Role
Customer service:
- Work with the Line Manager or Network manager to ensure that the schools are getting the best level of service
- Requesting, follow up and closing quotes with adequate description and detail
Technical Responsibilities:
- Learn to maintain an up-to-date and accurate database of school hardware and software
- Learn and demonstrates the necessary skills and behaviours to securely operate across all platforms and areas of responsibilities in line with organisational guidance, legislation
Quality Management:
- Ensure all written (emails) and verbal communication is of the highest level to both internal and external customers
- Ensure any non-conformances are reported (for any mistakes or complaints etc.)
General:
- Attend apprentices training workshops and complete coursework in a timely manner in accordance with the relevant apprenticeship guidelines
- Ensure excellent communication with schools, manager, and other team members
Training
Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 Apprenticeship programme enables the apprentice to:
- Learn on-premises and cloud-enabled technologies and services
- Learn technical content that aligns to and is relevant to employers and the market
- Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
- Functional Skills in maths and English, if required
- Get an introduction to Windows, Linux and PowerShell
- 90% of QA apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programmes offer ongoing development tracks
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- Monday - Friday, between 08:00 and 16:30.
- Expected Duration
- 16 Months
- Positions Available
- 1
- Closing Date
- Wednesday, 19th June 2024
- Start Date
- Monday, 1st July 2024
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Team working
Qualifications
- any subject -- x3 GCSE or equivalent, grade 4+ (A - C) (Essential)
- English GCSE or equivalent, grade 3+ (D or above) (Essential)
- Maths GCSE or equivalent, grade 3+ (D or above) (Essential)
About the Employer
TURN IT ON LTD
Turn IT On (TIO) provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and consultancy and training to more than 1,000 schools, by consultants and staff who understand teaching. Over half of our consultants have worked in education, and we now employ in excess of 160 people across London and the Southeast.
- Company
- TURN IT ON LTD
- Location
- Crown Dale, Lambeth, London, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,500.00
- Posted
- Company
- TURN IT ON LTD
- Location
- Crown Dale, Lambeth, London, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,500.00
- Posted