Internal Sales Account Manager

About us

At TXO, we are transforming technology for a more sustainable future. Our people enable organisations worldwide to optimise and transform technology across its entire lifecycle, helping customers unlock value while reducing environmental impact through circular economy solutions.

Working at TXO means contributing to real-world change. Our global teams support critical infrastructure for customers in more than 140 countries, extending the life of technology, reducing waste and helping organisations operate more sustainably. From engineering and operations to sales, finance, supply chain and corporate functions, every role plays a part in delivering meaningful impact.

We combine global reach with local expertise, creating opportunities to work on complex challenges across technology, commercial, operational and business disciplines. Our culture is built on collaboration, innovation and technical excellence, empowering our people to deliver practical solutions that make a measurable difference.

As we continue to grow globally, backed by TowerBrook Capital Partners’ impact strategy, we are committed to building an inclusive environment where our people can develop, thrive and help shape the future of sustainable technology.

Job function

Reporting to the Sales and Internal Account Team Manager, the Internal Sales Account Manager plays a key role in driving new business engagement and supporting Global Account Directors across their customer portfolios.

This role focuses on managing customer relationships, identifying growth opportunities, supporting quotations and tenders, and ensuring an excellent customer experience. Acting as a primary point of contact for customers, you will ensure clear communication, realistic expectations, and timely delivery of solutions.

This is an ideal opportunity for an ambitious, energetic sales professional who thrives in a fast-paced, evolving environment and is motivated by sustainability and long-term value creation.

Specific responsibilities

Account Management & Customer Engagement

• Manage relationships across nominated Global Account Director customer portfolios
• Act as a key point of contact, handling customers’ day-to-day requirements
• Develop and maintain long-term, trusted relationships with high-volume clients
• Ensure customers have a clear understanding of TXO’s full portfolio and capabilities
• Handle complaints and resolve issues promptly, ensuring successful outcomes

Sales Growth & New Business

• Drive new business engagement across existing and prospective customers
• Identify, develop, and convert sales opportunities within assigned accounts
• Generate new business through existing and potential customer networks
• Set, track, and report on sales targets aligned with company objectives
• Suggest actions to improve sales performance and identify growth opportunities

Collaboration & Internal Support

• Support Global Account Directors with customer relationship management, quotations, and new business generation
• Attend customer meetings alongside Global Account Directors when required
• Collaborate with internal teams to ensure customer needs are met effectively
• Support RFP and tender documentation where required
• Assist with high-severity requests or issue escalations

Reporting & Administration

• Maintain accurate CRM records and account documentation
• Report on account performance, pipeline activity, and transaction status
• Communicate progress on monthly and quarterly initiatives to stakeholders

Daily Activities

• Reviewing sales targets and account performance
• Engaging with customers via phone, email, and video conferencing
• Identifying and progressing new sales opportunities
• Preparing and negotiating quotations
• Updating CRM systems and responding to customer enquiries
• Coordinating internally to ensure customer satisfaction
• Participating in sales meetings or training sessions as required

Essential Skills & Experience

• Proven experience as a Sales Account Manager or Sales Account Executive
• Strong track record of achieving or exceeding sales targets
• Hands-on sales experience with a customer-centric approach
• Understanding of sales performance metrics and pipeline management
• Excellent communication and negotiation skills
• Strong business acumen with a problem-solving mindset

Personal Attributes

• Thrives in a fast-paced, evolving environment
• Comfortable taking ownership and driving progress independently
• Brings a challenger mindset, always seeking better ways of working
• Motivated by sustainability and aligned with TXO’s mission and values

Rewards

• Competitive Base salary & Commission
• Pension
• Life Insurance
• 25 days holidays
• Hybrid working
• Opportunities for professional development and training
• Supportive and collaborative work environment