NMC/NOC Operations Manager

Job Title: NMC/NOC Operations Manager

Location: UK – Office Based (Hull) / Onsite with Clients as Required

Responsible to: Head of Resource Planning & Dimensioning

Job function

Reporting to the Head of Resource Planning & Dimensioning, this exciting new role is responsible for managing the NOC Team monitoring the network performance, maintenance and in-life operations for all services managed on behalf of TXO.

Specific responsibilities

Operations Leadership

• Provide end-to-end operational leadership of TXO’s Managed Network Services environment
• Ensure the availability, performance, and resilience of all managed infrastructure
• Drive proactive monitoring and continuous optimisation of network performance against defined KPIs and SLAs
• Establish and embed operational best practices, standards, and governance frameworks

Maintenance & Service Assurance

• Oversee preventative and reactive maintenance strategies to ensure service continuity
• Lead fault management, incident response, and service restoration activities
• Own and drive root cause analysis (RCA) to prevent recurrence and improve network stability
• Coordinate effectively with field engineering teams and third-party suppliers

Incident & Escalation Management

• Lead the management of major incidents, ensuring timely resolution and clear stakeholder communication
• Act as the senior escalation point for critical operational issues
• Implement and continuously improve incident management processes and controls
• Drive trend analysis to reduce incident volumes and improve mean time to repair (MTTR)

People Leadership & Capability Development

• Lead, mentor, and develop a high-performing team of telecom engineers and technicians
• Define and manage resource planning, including 24/7 shift coverage
• Foster a culture of accountability, collaboration, and continuous learning
• Drive performance management, succession planning, and skills development initiatives

Stakeholder & Vendor Management

• Build and maintain strong relationships with customers, ensuring service delivery meets contractual commitments
• Collaborate cross-functionally with internal teams including Engineering, IT, Finance, PMO, and HR
• Manage third-party vendors to ensure service quality, performance, and compliance
• Provide clear, consistent reporting and communication to stakeholders

Network Transformation & Decommissioning

• Support the migration of legacy telecom networks to IP-based and fibre-based technologies
• Contribute to the planning and execution of network transformation programmes
• Lead or support the decommissioning of obsolete infrastructure in a controlled and efficient manner
• Ensure minimal customer impact during transition activities

Compliance, Risk & Governance

• Ensure adherence to all relevant regulatory, legal, and internal compliance requirements
• Maintain operational documentation, reporting standards, and audit readiness
• Identify operational risks and implement effective mitigation strategies
• Ensure compliance with company policies, including Health & Safety, Environmental, Quality, and Information Security

Financial & Cost Management

• Manage operational expenditure (OPEX) associated with the NOC
• Identify and deliver cost optimisation initiatives without compromising service quality
• Balance financial efficiency with operational performance and customer outcomes

About you

Experience & Technical Expertise

• Strong experience in telecom operations, network management, or NOC environments
• In-depth knowledge of legacy telecom technologies, including: TDM switching systems (e.g. Ericsson AXE, Nortel DMS, Siemens EWSD)
• Copper access networks and transmission systems / Experience with network monitoring tools and OSS platforms
• Proven track record in incident and problem management
• Understanding of migration to VoIP and IP-based network architectures
• Demonstrated experience in leading technical teams within a 24/7 operational environment

Preferred Qualifications

Bachelor’s degree in Telecommunications, Electrical Engineering, or related field

Certifications in telecom or network management (e.g., ITIL, Cisco, etc.)

Experience in large-scale network transformation programs

Benefits

• Competitive Base Salary
• Additional standard company benefits
• 25 days holidays (including Bank Holidays)
• Career Development opportunities due to company growth