Account Manager

Desk Based Account Manager - Manchester (Hybrid Working)

A leading provider of telecoms and IT managed services. Priding themselves on delivering top-notch solutions to our diverse clientele, ensuring they stay connected and efficient in an ever-evolving technological landscape.

Role Overview:

Seeking a dynamic and results-driven Desk Based Account Manager to join their team. The successful candidate will be responsible for managing an existing portfolio of clients, fostering relationships, and driving growth through cross-selling and referrals. This role requires a proactive individual with a passion for telecoms and IT, excellent communication skills, and a proven track record in sales.

Key Responsibilities:

• Manage and nurture relationships with an established customer base.
• Identify opportunities for growth within existing accounts through cross-selling and upselling.
• Seek and develop referral opportunities to expand the customer base.
• Collaborate with internal teams to ensure seamless delivery of services and solutions to clients.
• Monitor and report on account performance, ensuring client satisfaction and retention.
• Stay up-to-date with industry trends and product knowledge to provide informed advice to clients.
• Prepare and deliver presentations, proposals, and contract negotiations.
• Achieve and exceed sales targets and KPIs.

Qualifications and Experience:

• Proven experience in account management, preferably within the telecoms or IT sector.
• Strong understanding of telecoms and IT managed services.
• Excellent interpersonal and communication skills.
• Demonstrated ability to manage multiple clients and projects simultaneously.
• Proficient in using CRM software and other sales tools.
• Highly motivated, goal-oriented, and able to work independently as well as part of a team.
• Strong problem-solving skills and the ability to think strategically.

What We Offer:

• Competitive salary £26,000-£32,000 + OTE £40k-£48k.
• Comprehensive benefits package.
• Ongoing training and professional development opportunities.
• A supportive and collaborative work environment.
• Opportunities for career advancement within a growing company.