2nd Line Intune Engineer

Contract Opportunity: Intune Second Line Engineer

£480 per day (Inside IR35) 100% Remote 6-Month Contract

Ideal candidate will hold active SC clearance (Lapsed)

We are supporting a major multi-organisational programme and are looking for an experienced

Intune Second Line Support Engineer to join on a long-term contract.

Role Overview

You will act as the escalation point between first-line support teams and third-line engineering/design functions, supporting a large, centrally managed Intune tenant. The role involves investigating complex incidents, resolving advanced service requests, and working closely with local administrator teams across multiple organisations.

This is a hands-on technical role requiring strong Intune expertise across Windows, iOS/iPadOS, and Android.

Key Responsibilities

Incident & Service Request Management

• Act as a second-line escalation point for Intune-related incidents and complex service requests.
• Troubleshoot issues including:
• Device enrolment failures (Autopilot, ABM, Android Enterprise)
• Policy assignment & compliance
• Application deployments & configuration profiles
• RBAC & scope tag issues
• Provide root cause analysis and clear documentation to support knowledge sharing.

Intune Platform Support

• Support centrally defined Intune baselines (apps, profiles, compliance policies).
• Troubleshoot across:
• Windows 10/11 (Cloud/Entra Join, Hybrid Join, Autopilot)
• iOS/iPadOS (Apple Business Manager integrations)
• Android Enterprise (Fully Managed, Dedicated, Zero-Touch).

Essential Skills & Experience

• Strong hands-on Intune support experience in enterprise environments.
• Troubleshooting expertise across Windows, iOS/iPadOS, and Android device management.
• Proficient with PowerShell, Graph API, and automation scripting.
• Knowledge of:
• Intune RBAC & scope tags
• Autopilot & enrolment workflows
• Complex compliance & configuration profiles
• Proven experience in a second-line support or technical escalation role.

Desirable

• Active or recently lapsed SC Clearance.
• Experience supporting multi-organisation or shared tenants.
• Public-sector experience.
• Understanding of frameworks such as NCSC, CIS, Cyber Essentials.
• Exposure to Agile / DevOps environments.