IT Specialist (Mac)
Job Description
IT Support Specialist (Mac Support)£650 - £675 P/D Inside IR35Duration: 6 months, scope to extentClearance: Active SCLocation: Hybrid, London - Flexibility is essential - may require daily onsite presence for periods (e.g. 2 weeks), followed by fully remote periods
OverviewWe're looking for an experienced IT Support / Mac Support Specialist to support the setup of a small, highly focused IT function within a regulated and complex environment.
This role centers around managing and supporting a fleet of MacBooks, ensuring they are configured, maintained, and optimised using modern tooling and infrastructure-as-code approaches.
The successful candidate will play a key part in establishing and delivering this capability, working both strategically and hands-on. This is a delivery-focused role requiring a proactive, self-sufficient individual who can take ownership of outcomes and operate with minimal direction.
Key Responsibilities- Manage and support a fleet of MacBooks across the organisation- Configure and maintain Mac devices at a deep technical level (command line / system-level)- Implement and maintain device management using tools such as Jamf- Apply infrastructure-as-code principles to device management and configuration- Troubleshoot and resolve end-user issues relating to Mac devices- Work directly with users to diagnose and fix technical problems- Deliver solutions independently based on high-level requirements- Proactively identify, implement, and improve technical solutions- Operate in a fast-paced environment with minimal supervision- Contribute both strategically (designing solutions) and tactically (hands-on execution)
What We're Looking For- Strong hands-on experience managing MacBook environments (non-negotiable)- Deep technical understanding of macOS, including command line and system configuration- Proven experience managing device fleets using Jamf- Experience applying infrastructure-as-code principles to end user compute- Experience working in IT support or end user support functions- Ability to troubleshoot issues and work directly with users- Highly proactive, self-sufficient, and delivery-focused mindset- Strong problem-solving skills with the ability to propose and implement solutions- Experience working across multiple organisations in similar roles (3-5 years minimum)- Strong communication skills with ability to translate technical issues to users
Nice to Have- Experience working in regulated environments (e.g. NHS, Telecoms, Finance)- Experience within government or public sector environments- Experience with Microsoft Defender for Endpoint, Entra, Zscaler, Microsoft support tooling- Experience delivering solutions across both small and large organisations
If you are interested, apply here!