Microsoft Specialist Teams/Copilot

Microsoft Specialist (Teams & Copilot)

Role Type: Contract

Length: 4 weeks

Location: Remote

Rate: Competitive (Inside IR35)

Our client is seeking an experienced Microsoft Specialist to support their modern workplace and customer service transformation initiatives. You'll play a key role in shaping their Microsoft Teams, Copilot, and Dynamics 365 environment, ensuring seamless communication, automation, and user experience enhancements.

Responsibilities:

• Serve as SME for Microsoft Teams and Microsoft Copilot, delivering best practice guidance and solution design.
• Configure and optimise Copilot Studio, including Voicebox routing and conversational workflows.
• Support and maintain Session Border Controllers (SBCs) for secure and reliable voice services.
• Enhance integrations between Dynamics 365 and our Customer Service Centre.
• Collaborate with cross-functional teams to develop and roll out new features and automations.
• Provide 3rd line support and drive continuous improvement.
• Stay current with Microsoft's evolving road map and align solutions with future capabilities.

Key Skills & Experience:

• Strong hands on background in Microsoft Teams admin and voice capabilities.
• Deep knowledge of Copilot and Copilot Studio (routing, configuration, Voicebox).
• Experience configuring and supporting SBCs across major vendors.
• Working understanding of Dynamics 365, particularly in CSC environments.
• Ability to convert business requirements into clear technical solutions.
• Excellent troubleshooting skills and a proactive, solution-focused approach.
• Microsoft certifications are beneficial but not essential.

If this sounds like the role for you, please provide an up-to-date CV for consideration and apply NOW!