Service Designer

Service Designer - SC ClearedLocation: Remote Rate: £575 Inside IR35Duration: 6 months+Clearance: Active SC requiredWe're supporting a key government Programme, looking for an experienced Service Designer to join a large-scale transformation initiative. Offering the opportunity to work on complex, high-impact public services at scale.The RoleYou'll be joining a well-established multi-disciplinary team, working alongside other Service Designers, as well as Interaction Designers and Business Analysts. you'll be contributing to a collaborative, high-performing environment, helping to shape and improve end-to-end services within a complex and evolving programme.What You'll Be Doing* Leading and delivering service design activities across discovery and delivery phases * Mapping and improving end-to-end services and user journeys* Working closely with product, policy, and technical teams Essential Experience* Strong, recent UK Government (GDS-aligned) experience * Proven experience as a Service Designer * Experience working in complex, ambiguous environments* Strong stakeholder engagement and facilitation skills * Hands-on experience with: o Service blueprints o User journeys o End-to-end service mapping Highly Desirable* Experience within complex policy areas What We're Looking For* A true Service Designer who can own and shape service design activity * Comfortable working in ambiguous, large-scale programmes* Strong stakeholder management and ability to influence direction * Ability to adapt approach depending on context