1st Line IT Service Desk Analyst/Helpdesk

IT Service Desk Analyst

6 Month Fixed Term Contract

£25,000 Per Annum Pro Rata

Location: Warwickshire - hybrid working (1 day a week onsite, rest remote working)

TXP is expanding their Managed Services capability; and we're recruiting for a customer focused Service Desk Analyst who is Midlands based.

This is a superb opening to join TXP on a fixed term basis, due to increased customer demand in the financial services sector. The role will be working at our client's impressive HQ site in Warwickshire 1 day per week.

As a 1st Line Support Analyst you will join the IT Service Desk, providing customer support for both desktop and business applications across the group.

This will include; Logging, managing and ownership of incidents and requests, regular written and verbal communication with customers, proactive monitoring of incidents and requests contributing to the development and management of the Knowledge Base and liaising with suppliers, service groups and customers to ensure that agreed service levels are met.

Skills/Experience -

• Experience in a busy telephone based customer services environment
• Commercial experience in a 1st line service desk/helpdesk/technical support role
• Professional and polite telephone manner
• Proven customer service experience, gained in a busy environment
• Experience of MS Office & Lotus Notes
• Demonstrable analytical and problem-solving skills
• Knowledge of IT on a professional level
• Some Cloud deployment/datacentre experience would be desirable but is not essential

If your profile demonstrates strong and recent experience in the above areas - please submit your application to Jackie Dean at TXP for consideration.

TXP takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.