Junior 1st Line Support Analyst (Windows 10/11)

1st Line IT Support Analyst

3 Month contract

Full time hours, Mon - Fri

£150.00/£160.00 Per Day - Inside IR35 via Umbrella

Location: Warwickshire/Hybrid working - 1 day per week onsite, rest remote working

We are recruiting for a customer focused 1st Line Support Analyst to work at our client's impressive HQ site in the West Midlands.

This is a very customer focused role, with primary responsibility for 1st line support for IT incidents across the estate.

We are happy to consider IT Graduates with very strong customer service skills - our client will train the right candidates up on the technical side.

The role will involve:

• Provision of 1st line support for all applications and technical infrastructure
• Logging and classification of incidents
• Investigation and diagnosis of incidents
• Logging and progressing Service Requests
• Basic troubleshooting for hardware, software, login problems, and connectivity issues
• Ownership of tickets
• Regular communication with end-users both written and verbal
• Proactive monitoring of incidents ensuring timely escalation, resolution and incident closure

Skills/Experience:

• Working knowledge of Windows 10 and Windows 11
• Previous experience working in an IT support environment (Windows PC)
• Great customer service mindset
• Clear communicator with solid English both verbal and written

If you would like to be considered - please forward your application ASAP to Jackie Dean at TXP and we will contact you shortly with an update on your application.

TXP takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.