Onsite Photocopier Service Engineer

Location: Birmingham / Coventry

Company Overview:

We are actively seeking a skilled Photocopier engineer or a semi-skilled Service Engineer (FSE) with transferable skills from sectors such as EPOS, ATM, or IT Hardware. The role involves servicing and maintaining high-end, quality Photocopiers/MFDs to ensure customer satisfaction.

Role Purpose:
To maintain, repair, and provide technical support for managed print equipment, ensuring all devices are serviced in line with technical specifications and health and safety procedures.

Key Responsibilities:

• Respond to technical service calls at client sites, ensuring timely and efficient resolution of issues.
• Maintain accurate service records using PDA tools and communicate effectively with service coordination teams.
• Manage spare parts inventory to reduce repeat visits and ensure tools and technical documentation are up-to-date and in good condition.
• Maintain access to cloud-based documentation systems through regular synchronization of laptop tools.
• Ensure any company-provided vehicle is well-maintained, clean, and presentable.
• Submit accurate expense records and receipts within required timeframes.
• Participate in technical training, seminars, and online modules to stay current with product knowledge.
• Collaborate with internal departments to support efficient service delivery.
• Share technical insights and escalate issues appropriately to support customer satisfaction and equipment reliability.

Skills and Experience:

• Proven experience in servicing and repairing colour and monochrome MFP devices across various volumes.
• Basic networking skills, including installing print drivers and connecting devices to networks.
• Strong diagnostic and fault-finding abilities.
• Eligibility to obtain necessary Government and/or Police security clearance (without restrictions).
• Full UK driving licence.
• Ability to work under pressure and meet tight deadlines.
• Willingness to adhere to client-specific processes and procedures while on-site.
• Analytical mindset with a proactive approach to problem-solving.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to engage effectively with stakeholders at all levels.
• Positive attitude and commitment to delivering high-quality customer service.

Package:

• Up to £28,208 - Monday to Friday only - sociable working hours
• 25 days + Bank Holidays
• Company car + fuel or van
• Contributory pension scheme (5%)
• Sick pay scheme
• Death in Service
• Healthcare

Application: If you have any questions or would like to apply for this position in confidence, please email or call (phone number removed).